Joindit sells one thing: Joindit Coins, a virtual in-app currency used to send gifts. This policy explains when a coin purchase can be cancelled or refunded. The first two sections are the same words as the Joindit Terms & Conditions; if anything here differs, the Terms & Conditions apply.
1. Gifts and virtual coins
Coins are a virtual item you can buy in the app and use to send virtual gifts. Coins and gifts:
- are a limited licence to use a feature of Joindit, not money or property;
- have no cash value and cannot be exchanged for money, sold, or transferred outside Joindit;
- cannot be cancelled once a gift is sent;
- may be removed if they were obtained through fraud, error, abuse or a breach of these Terms.
Any coins left in an account end when the account is deleted or terminated. Rewards from free games or promotions are virtual and have no cash value.
2. Buying coins and Google Play billing
In the Android app, coins are sold only through Google Play's billing system, and Google Play's own terms apply to the payment. On the web, coins are paid for through our payment gateway provider. Prices are shown before you buy, and coins are added only after the payment has been confirmed by the provider and verified by our servers. Refunds for Google Play purchases are handled under Google Play's refund policies; other refunds are handled as required by applicable law.
3. Cancellation
You can cancel a purchase any time before you complete the payment. Once the payment is confirmed and the coins are added to your wallet, the purchase is complete and cannot be cancelled. Coins that have been used to send a gift cannot be returned.
4. When we refund
- Your payment was taken but the coins were not added to your wallet.
- You were charged more than once for the same purchase.
- A payment was made from your account without your permission, and we confirm it.
- Any other case where the law requires a refund.
Coins that were added and used are not refunded, except where the law requires it.
5. How to ask for a refund
Email [email protected] with your Joindit username, the date, the amount and the order or payment reference from your receipt. We check it against the payment provider’s records and reply by email.
6. How refunds are paid
An approved refund is paid back to the original payment method (card, UPI, net banking or wallet) within 5 to 7 working days. If coins from that purchase are still in your wallet, they are removed when the refund is made. If a payment failed but money left your account, your bank or payment provider usually returns it automatically within 5 to 7 working days.
Purchases made through Google Play are refunded under Google Play’s refund policies.
Contact us
Email: [email protected]
Phone: +91 9168020295
In the app: Settings > Help & Support.
Grievance Officer: joindit.in/grievance