This Privacy Policy explains what information the Joindit app ("Joindit", "we", "us") collects when you use it, how that information is used and shared, how long it is kept and the choices you have. It applies to the Joindit Android app and the Joindit web app. Joindit is run by ALPHARISE INNOVATION PRIVATE LIMITED (CIN U62091PN2026PTC253412), registered office: Gat No 991, Flat No 105, Wing B-2, Gayatri Manthaveli, Chikhali, Haveli, Pune - 411062, Maharashtra, India.
1. What Joindit is
Joindit is a social app for meeting and talking with people. You can share posts, clips and statuses, follow people, chat one-to-one, join group voice rooms with room chat, play free Ludo in rooms and send virtual gifts using coins. People who receive gifts can build up earnings that may be withdrawn under the rules shown in the app.
2. Account and login information
To create an account you give us your name, your mobile number and a password. Your mobile number and password are how you sign in. We store your password only as a one-way encrypted hash, never as readable text. You may also enter a referral code from a friend. Joindit does not ask for an email address to create an account.
3. Date of birth and age
Sign-up asks for your date of birth. We use it to check that you are 18 or over, the minimum age for Joindit. You can also choose to show your age on your profile.
4. Profile information
Your profile can include your name, username, bio, profile photo, cover photo, age, gender and a location you type in yourself. Most of these are optional. Joindit does not collect your precise location from your device.
5. Content you share
- Posts (text and photos) and clips (short videos), with their captions, and the likes, comments, saves and views on them.
- Statuses (stories), which disappear after 24 hours unless you keep them in your highlights, and the views and comments on them.
- Comments you write on posts and statuses.
- Messages, photos and videos you send in personal chats, including view-once photos and videos.
- Images you create with Joindit's AI features, such as Magic Post or AI room backgrounds, and the text prompt you write for them.
6. Personal chat
Personal chats are one-to-one conversations. We store the messages and media so they can be delivered and shown to you and the person you are talking to. If your Profile Lock is on, new people need your approval before they can message you.
7. Group and voice-room activity
When you create or join a room we record the room, the seat you take, the messages you send in room chat, the gifts sent in the room and room settings such as the room name and description. Room owners can play music from their device, from a licensed library or from Audius; music uploaded from a device is stored so it can be played in the room.
Voice in rooms is live: it is sent in real time to the other people in the room and is not recorded or stored by Joindit.
8. Follow and follower information
We keep the people you follow and who follow you, follow requests, your close friends list for statuses and your Profile Lock setting, which makes new follows and messages need your approval.
9. Gifts, virtual coins and wallet
We keep your coin balance, the coins you buy and how you use them, the gifts you send and receive, the earnings you build up from gifts (shown in the app as diamonds or earned tokens), rewards such as daily or referral rewards, and the transaction records for all of these.
10. Payments
In the Android app, coins are bought through Google Play, which handles the payment. On the web, payments are handled by our payment gateway provider. We receive what is needed to confirm and record a purchase, such as the order and purchase references, the package and the amount. We do not receive your card, bank or UPI login details.
11. KYC, withdrawal and payout information
If you want to withdraw earnings you must complete verification (KYC) by giving the account holder's name and your payout details: a bank account (bank name, account number and IFSC code) or a UPI ID. We use these to verify you and to send your payout, and we keep a record of every withdrawal request and payout.
12. Reports, blocks and mutes
We keep the reports you make about people or content, the people you block, the statuses you mute, and actions taken by room owners and admins, such as muting someone, taking them off a seat or blocking them from a room.
13. Device and technical information
When the app connects to our servers, they record technical information such as your IP address, the time of each request and the part of the service used. A protected (hashed) form of the network address used to register is kept with your account to help prevent fraud. We also record when you were last active and whether you are online or in a room.
The app asks for camera and microphone access so you can take photos and videos, record clips and speak in voice rooms. Joindit does not access your contacts or your precise location.
14. Notifications
Joindit shows notifications about follows, messages, likes, comments and other activity inside the app. On the web, your browser may also show them if you allow it.
15. Moderation and security information
Automated checks run on the text you submit and, when enabled, on the photos and videos you upload. When content is refused we record the category, the time and a one-way fingerprint of the text - not the text itself. We also keep the warnings (strikes) and any restriction on your account.
16. How we use information
- Providing and operating the app: running your account, showing your profile and content to the people you choose, delivering messages, and running rooms, gifts, games and leaderboards.
- Account and security: signing you in, protecting accounts and detecting suspicious activity.
- Payments and transactions: confirming purchases, adding coins, recording gifts and earnings, verifying KYC, handling withdrawals and keeping accounting records.
- Content moderation: checking content against our rules, applying warnings and restrictions, and reviewing reports. Chats, comments and room messages pass through an automatic word filter: abusive, sexual or violent words may be replaced with *** before they are delivered. The filter keeps no copy of the text it stops - only that a rule matched, and when.
- Chat safety: in personal chats, a message that asks for money, an OTP or bank details may show a safety warning to the person receiving it, and new accounts cannot send links, phone numbers or UPI IDs.
- Fraud and abuse prevention: detecting fake accounts and abuse of rewards, gifts, games or payments.
- Legal compliance: meeting legal, tax and accounting duties and responding to lawful requests.
- Improving Joindit: understanding, in aggregate, how features are used so we can fix problems and improve them.
We do not sell your personal information, and Joindit does not show third-party advertising.
17. How information is shared
With other users: your profile, posts, clips, statuses and comments are shown according to your settings, such as Profile Lock, status privacy and close friends. Messages are shared with the people you send them to. In rooms, your name, profile photo, seat, voice and room chat are shared with the people in the room. Gifts, ranks and leaderboards may be visible to others.
With service providers who help us run Joindit, only for that purpose:
- Cloud hosting and database infrastructure that run our servers and store data.
- Google Play, which processes coin purchases in the Android app.
- Our payment gateway provider, which processes payments on the web.
- Our AI image provider, which receives the prompt you write when you use an AI image feature.
- Content moderation providers, when photo and video checking is enabled, which receive the images or video frames being checked.
- Audius, an online music service, when a room plays music from it.
- Firebase Cloud Messaging (Google), which delivers push notifications to your device using a device token.
- MSG91, which sends the one-time code by SMS when you log in with OTP. It receives your mobile number.
- Our voice servers (LiveKit), which carry voice room audio between people in the room in real time. Audio is not recorded or stored.
- Cloudflare, which stores and delivers photos, clips and voice notes (R2 storage and content delivery network), relays voice calls when a direct connection is not possible (TURN), and protects our servers. Private chat media is only reachable through links that expire.
- Sentry, which receives error reports when the app or our servers fail: the error, the app version and device type. Messages, photos and voice are never part of an error report.
With Joindit staff: authorised administrators can see account, report, moderation, payment and KYC information when they need it to run the service, review reports, handle payouts and keep people safe. Full payout details are limited to the most senior administrators.
For legal and safety reasons: we may share information when the law or a valid legal request requires it, or when it is necessary to protect the safety of a person, including a child.
18. Data retention
We keep your information while your account exists. Statuses disappear after 24 hours unless you add them to your highlights. Records we must keep by law, such as financial and payout records, are kept for as long as the law requires. Backup copies are kept for a limited period and are replaced on a regular schedule.
Usage events (for example which clips were watched and for how long), which we use to recommend content, are deleted automatically after 180 days. View-once photos and videos are deleted from our storage after they are viewed. Photos and voice notes in personal chats may be deleted from storage after a period we set; the message itself stays and shows that its media has expired.
19. Account deletion
You can delete your account at any time in Settings > Delete My Account. Deletion is permanent and immediate: there is no grace period and it cannot be undone.
- Removed: your name, username, photos, bio, age, gender, location, date of birth, mobile number and password; your posts and clips with their likes, comments, saves and views; your statuses and highlights; and your follows, follow requests, close friends, blocks and mutes.
- Kept: financial records - coin purchases and orders, gift and wallet transactions, invoices, withdrawals and a completed KYC and payout record - because we must keep accounting records. They are linked only to an account ID, not to your name, photo or mobile number. We also keep a one-way fingerprint of the mobile number that was on the account, so an audit or a lawful request can be answered without keeping the number itself.
- Messages you already sent may stay in the other person's conversation, shown as from "Deleted user".
- A withdrawal in progress, or earnings not yet paid out, must be settled before the account can be deleted. Any coins left in the account end when it is deleted.
20. Security
We use encrypted connections (HTTPS) between the app and our servers, store passwords only as one-way hashes, check permissions on our servers for every request, limit access to personal information to authorised staff, and block screenshots of view-once media on Android. No system is completely secure, so please use a strong password and keep it private.
21. Children's privacy
Joindit is only for people aged 18 and over. When the date of birth given at sign-up shows a person is under 18, the account cannot be created. If we find that an account belongs to someone under 18, we close it. Until it is closed, an account whose date of birth shows the user is under 18 cannot buy coins, send gifts, complete KYC or request withdrawals, and does not earn from gifts it receives. See our Child Safety Standards for more.
22. Your choices and rights
- See and update your profile in Edit Profile.
- Control who sees your content with Profile Lock, status privacy and close friends.
- Block people, mute statuses and report content.
- Delete your account in Settings > Delete My Account.
- Contact us to ask about the information we hold about you.
Depending on where you live, you may have further rights under data protection law, such as asking for a copy of your information. We will respond as the law requires.
23. Changes to this policy
We may update this policy as Joindit changes. The date at the top shows when it was last updated. If we make a significant change, we will let you know in the app.
Contact us
Email: [email protected]
Phone: +91 9168020295
In the app: Settings > Help & Support.
Grievance Officer: joindit.in/grievance